Returns & Shipping
Returns & Shipping
You may return products within 30 business days of shipment for a refund or replacement. Refer to the return information.
On orders shipped overnight or 2-day, all shipping carriers reserve the right to extend delivery time by 24 hours to residential deliveries. This is beyond our control and air-shipping charges will NOT be refunded for this reason. Upon receiving your order, inspect all packages thoroughly for missing, damaged, or incorrect parts. Our warehouses put forth every effort to prevent shipping damage however, it does occur occasionally. If you receive a damaged part, do NOT accept the package, have the shipper immediately return to sender. If the shipper has left a damaged package in your absence, immediately contact the shipper and have the package returned to sender. We are not responsible for missing, damaged, or incorrect parts after 30 business days, regardless of the party at fault. We must be contacted immediately if any of the above occurs. We are also not responsible for lost or stolen packages and all claims for such must be processed through the shipping company.
Cancellation Policy:
All orders are electronically processed and forwarded to the warehouse immediately after the order is confirmed therefore, the window of opportunity to cancel an order is limited. All orders must be cancelled BEFORE you receive the Invoice - Payment accepted e-mail. No orders can be cancelled after payment has been confirmed, as the order will be immediately processed for shipment. All orders placed from Friday after 5PM Eastern Standard Time (EST) – Monday 9AM EST cannot be cancelled, as they are processed over the weekend for shipment.
Terms & Conditions For Sales of Products and Parts:
- All prices are subjected to change without prior notice.
- We reserve the right to correct typographical and printing errors.
- We reserve the right to correct prices or calculation errors.
- We reserve the right not to proceed with any order where we feel that it will put us, the recipient or any other party in a vulnerable position either financially or for any other justifiable reason. We will contact every customer placing an order to notify them of the cancellation providing a viable contact e-mail address has been given. We may not be prepared to incur extra expense, other than to use e-mail to cancel such an order.
We trust that for the majority of orders it will not be necessary to even consider cancellation but this will be done should the need arise.
Ground Shipping:
Most orders are shipped within 24 - 48 hours from confirmation of your order. Shipping times will vary depending on the size of the package and the delivery location. Small and medium sized packages generally are delivered within 2 - 7 business days (excluding weekends and holidays) from their date of shipment.
Products to customers located in New Zealand and other areas outside Australia are available. Shipping charge will be POA (price on application) and delivery times will be longer.
Express, Overnight and 2-Day Shipping:
Express, overnight and 2-day shipping are available for additional charges. Airfreight carriers reserve the right to extend delivery time by 24 hours when delivering to residential addresses. This is beyond our control and airfreight charges will NOT be refunded. All orders must be received before 5:00 PM Eastern Standard Time (Mondays to Fridays. No overnight or 2-day deliveries on Saturdays, Sundays and Holidays. If you place your order for overnight and 2-day delivery on a weekend or a holiday, please be aware that the shipping cycle for these orders starts on the next available business day.
Return Procedure:
All returns must be packaged properly; we are not responsible for damaged returns resulting from improper packaging.
Freight Charge:
Return freight charges are not reimbursable unless the return is a direct result of our error.
Restocking Fee:
A 20% restocking fee is charged on all returns that are not the direct result of our error.
Return Policy:
We will accept authorized returns within 30 calendar days of the purchase date.
Authorized returns must be in the complete and original packaging. If the item arrived at your location damaged, please include the original shipping container in your return.
All authorized returns must be in their original condition, include all Components, and cannot be disassembled or damaged due to incorrect installation. Returns missing Components will not be credited. We are not responsible for installation errors. We are not responsible for labour costs, towing expenses, additional repair expenses or rental car expenses caused by the use of wrong or defective parts during installation.
Parts Not Returnable:
Special-order Products, Custom-made Products, and Auto Body Parts cannot be returned for any reason. Electrical parts are not returnable if plugged in or unsealed for any reason unless without written consent from All Drive Subaroo management.
Refunds:
Refunds for returns normally process and credit within 30 days from the date we receive your return at the warehouse. Once we receive the part, we either check ourselves or forward it to the manufacturer for approval. All Drive Subaroo or the manufacturer will then approve the return. Once the return has been approved and processed, the refund will be credited to the customer. You will receive a "credit approved" e-mail the day you are credited. Please be aware that your bank may take 2-4 business days to post the credit to your account or credit card. If you do not receive a credit after 30 days, please e-mail This e-mail address is being protected from spambots. You need JavaScript enabled to view it. and we will respond to you immediately.
